Desert Desk
For small HVAC companies in the Phoenix area
AI receptionist for HVAC

It's 112° out. Your phone rings. Sarah picks up.

You're on a roof or under a house. Sarah answers every call, day or night, asks the questions your tech would ask, and sends you the details so you can call back when you're free.

Call Sarah now: (602) 905-3764

Live demo line. Call it like a customer with a broken AC.

First 14 days free. No contract. See pricing

Outside temp112°F
Call receivedSat 9:42 PM
Answered1st ring
ProblemAC blowing warm air
UrgentYes, elderly in home
Sent toOwner's phone
An example call

She sounds like your office. She asks like your tech.

Sarah doesn't read a script. She listens, asks 4 to 6 questions that fit the problem, takes the address and the best time to call back, and tells the customer your tech will call as soon as he's free.

Example call
SARAHThanks for calling Cactus Cool Air, this is Sarah. How can I help you?
CALLERMy AC is blowing warm air and it's 95 in the house.
SARAHOh no, in this heat. Is the outside unit running?
CALLERI think so, the fan is spinning.
SARAHOkay. Do you see any ice on the lines going into the house?
URGENT · AC blowing warm, 95°F inside
Outside unit running, ice on lines
Trane, ~12 yrs · existing customer
Call back: anytime tonight
What she does

Every call answered

✓

Answers 24/7

Nights, weekends, holidays, and when you're already on another call.

✓

Asks your tech's questions

Cooling or heating, what it's doing, outside unit, thermostat, breaker, filter, system age and brand.

✓

Flags urgent calls

No AC in extreme heat, elderly or babies in the home, heavy leaks.

✓

Sends you a summary

Name, phone, address, the problem in the customer's words, and when to call back.

What she won't do

No surprises for you

×

No prices

Pricing stays with you. She says your tech will give a clear quote.

×

No diagnosis

She collects details. Your tech makes the call.

×

No promised arrival times

You decide the schedule when you call back.

!

Safety first

Gas smell or a CO alarm: she tells the caller to get out and call 911 right away.

Do the math

What do missed calls cost you?

Put in your own numbers. Most people who reach voicemail call the next company on Google.

Lost to voicemail per month
$4,871
Pricing

First 14 days free on every plan

Setup is included and done for you within 48 hours. No contract, cancel anytime.

FOUNDING OFFER

First 3 Phoenix-area companies: the Standard plan for $197/month, locked for 12 months.

Standard

$297 /month
Up to 500 minutes a month
about 250–300 calls
  • Your company name, service area and hours
  • Asks your tech's questions, flags urgent calls
  • Summary of every call sent to your phone

Busy Season

$497 /month
Up to 1,000 minutes a month
about 500–600 calls
  • Everything in Standard
  • For busy shops or summer peaks
  • Switch plans any month

Over your plan's minutes? Extra minutes are $0.40 each. We'll message you when you reach 80% of your minutes, so there are no surprise bills.

How to start

Three steps, no tech work on your side

STEP 1

Call the demo line

Call (602) 905-3764 and talk to Sarah like a customer. Try to stump her: ask about prices, say it's an emergency, make small talk.

STEP 2

Get your own Sarah

We set her up with your company name, service area and hours within 48 hours.

STEP 3

Forward missed calls

Your calls still ring you first. Only the ones you miss go to Sarah.

Hear Sarah right now

Call the live demo line: (602) 905-3764. Ready to try her for your company? Email us with the word below and your company name, or just reply to the email you got from us.

desertdesk4@gmail.com
Subject: START + your company name